March 29, 2013
Rule 8: Client Costs. "J.P. Morgan was cheap, rich, rude, mean & profitable."
Ask an associate lawyer or paralegal what a "profit" is. You will get two kinds of answers. Both answers are "correct" but neither of the answers helps anyone in your firm think like the client.
J.P. Morgan (1837-1913). He was cheap, rich, rude, mean, bullying, opinionated, controversial. But he knew want Clients, Customers and Buyers wanted.
Posted by Holden Oliver (Kitzbühel Desk) at March 29, 2013 12:28 AM