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March 29, 2013
Rule 8: Client Costs. "J.P. Morgan was cheap, rich, rude, mean & profitable."
Ask an associate lawyer or paralegal what a "profit" is. You will get two kinds of answers. Both answers are "correct" but neither of the answers helps anyone in your firm think like the client.
Think Like the Client--Help Control Costs is Rule Eight. It's from our self-righteous and opinionated but accurate, and soulful, 12 Rules.
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J.P. Morgan (1837-1913). He was cheap, rich, rude, mean, bullying, opinionated, controversial. But he knew want Clients, Customers and Buyers wanted.
Posted by Holden Oliver (Kitzbühel Desk) at March 29, 2013 12:28 AM