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March 22, 2013

The Customer Experience: When is the best time to call General Counsel for more work?

Answer: Pretty much any time, within reason. (Uh, dude, not on the weekends, though.) If, however, you have a relationship with a GC, or client rep, there is no reason to be shy about asking for more work. Let them know you are there, ready, willing and able. Don't hold back. Just ask. If they prefer e-mail, do it that way--but whatever you do, make it short. But ask. Contacting GCs and in-house folks and just asking for work almost any time: I can't remember when I first heard this advice. It was likely from either Pat Lamb or Tom Kane, both lawyer-bloggers. But it's great advice. There is no perfect time. Let customers know you are there. Keep them thinking of you. Fire and fall back. Keep it short, classy, reasonable.

Al Bell selling a few more phones.

Posted by JD Hull at March 22, 2013 11:59 PM


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