April 28, 2014
Rites of Spring: Evaluations based--at least in part--on client service standards.
This blog began nine years ago as a daily diversion from the demands of lawyering. It became an eclectic soapbox for a few pet issues and interests: discovery and trial, arbitration in the Americas and abroad, popularly-elected state judges, cultural literacy in America, online anonymity, Parker Posey, the wonders of London and Paris--and building and enforcing customer service regimes for professionals. Lawyers especially. If you are serious about building and keeping a client service culture, weave specific client service standards into every employee performance review. We think it's an idea here to stay.
Posted by JD Hull at April 28, 2014 02:26 PM