« March 09, 2008 - March 15, 2008 | Main | March 23, 2008 - March 29, 2008 »
March 20, 2008
Redux: "Ease-of-Use Awards" For Law Firms?
Read it here...
Posted by Holden Oliver (Kitzbühel Desk) at 08:03 AM | Comments (0)
March 19, 2008
Clients v. Employees: Are we asking enough of ourselves on client service?
Here's a fine post on an important subject: Clients or Team Members - Which Comes First? at Innovative Practice Management. Obviously, for WAC?, the client is first. Employees and "team members", while key, can't ever be put ahead of the client. And I get all the Stephen Covey peace-and-love stuff about employees. My firm just believes that good employees buy into customer service in the first two weeks--or they don't--and there is rarely anything you can do to "teach" a client service mindset. Lots of very intelligent staff people and associates in the market are very happy going through business life without a client-focus. The answer is to avoid them or get rid of them right away. My question: is the standard in our profession for client service and actual delivery of legal services high enough in the first place? And do we ever even meet it? The marketplace has become much more employee-friendly in the last 20 years. But what about clients and customers? My take is that on CS, we're still in the dark ages, and mediocre is the best we can do. The key is employees. Are we asking ourselves and them to do enough--and policing it?
Posted by JD Hull at 12:49 PM | Comments (2)
March 18, 2008
Heroic, not-good news.
AP: JPMorgan Chase 'rescue' of rival Bear Stearns has spooked the markets.
Posted by JD Hull at 03:56 PM | Comments (0)
IP Wars: Defamation suit by lawyers against Troll Tracker
Get all the dope at Cincinnati-based Patent Baristas in this post and the related links.
Posted by Holden Oliver (Kitzbühel Desk) at 09:30 AM | Comments (0)
March 17, 2008
Saint Patrick's Day Blawg Review
In Dublin, Daithí Mac Sithigh hosts this week's Blawg Review #151 at Lex Ferenda.
Posted by Brooke Powell at 11:59 PM | Comments (0)
Mediating Internationally: France & Italy
Hear the latest IDN interview, No. 18, "Expertise Proceedings in France & Italy: Same but Completely Different".
Posted by Brooke Powell at 11:19 PM | Comments (0)
C.J. Barton: "Nuclear Green"
I'm intrigued by it all. But I'm still not sure what either the science or politics of climate change does or does not do to nuclear energy, an industry my firm generally supports. Twice when I worked for Congress, I dealt fairly closely with two "problem" plants, both in the Midwest; each was discovered to have construction and/or operational flaws that made owners and federal regulators alike incontinent. The question was always: no matter what apparatus you set up, can nuclear plants ever be regulated to ensure public health and safety? While we think about this, see Charles Barton's Nuclear Green, which has a fine collection of links on nuclear and other non-fossil fuel energy sources.
Posted by JD Hull at 10:51 AM | Comments (0)