« Drinking in Marrakech: It Could Make a Blind Man See. | Main | Law's No Longer Local, Lester: Try a Tennessee Trial Lawyer. »

October 14, 2011

Sensitive Litigation Moment: Be There 24/7--or Give Walmart a Shot.


Lord Chief Justice Sir John ("Pompous") Popham, circa 1603

Lawyers aren't special. We're in a service business. We are not royalty. Get used to it. Rule 9: Be There for Clients 24/7. Returning telephone calls promptly and keeping your client "informed" is not client service. Color all that barely adequate. Get a new standard.

Posted by Holden Oliver (Kitzb├╝hel Desk) at October 14, 2011 11:59 PM


Post a comment

Thanks for signing in, . Now you can comment. (sign out)

(If you haven't left a comment here before, you may need to be approved by the site owner before your comment will appear. Until then, it won't appear on the entry. Thanks for waiting.)

Remember me?