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October 14, 2011

Sensitive Litigation Moment: Be There 24/7--or Give Walmart a Shot.


Lord Chief Justice Sir John ("Pompous") Popham, circa 1603

Lawyers aren't special. We're in a service business. We are not royalty. Get used to it. Rule 9: Be There for Clients 24/7. Returning telephone calls promptly and keeping your client "informed" is not client service. Color all that barely adequate. Get a new standard.

Posted by Holden Oliver (Kitzb├╝hel Desk) at October 14, 2011 11:59 PM


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