July 06, 2006
Allison Shields: Real Client Service - Can You Teach It?
Here's a fine post on a favorite subject from one the best client-centric blogs out there. Lawyer-consultant Allison Shields at LegalEase wonders "Can Excellent Client Service Be Taught?" And the answer is yes. Notice especially the idea of developing in all staff and employees a "hospitality mentality"--Allison took this idea from a recent Inc. Magazine article--and where that mentality really starts.
Posted by JD Hull at July 6, 2006 05:40 PM