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September 29, 2006
"Proactive?" Huh? Say what?
Real customer service is hard. But first you have to get that. And hardly anyone does. In a great short post, Michelle Golden of Golden Practices, one of my favorite client-centric blogs, says it all about the relentless tendency to embrace mediocrity in customer service standards. It's called "How Do You Define Proactive?".
Posted by JD Hull at 11:59 PM | Comments (0)
More HP: Dunn and Hurd Before the Committee.
Here's an Associated Press article, "HP Whistleblower’s E-mail Issued Blunt Warning", on hearings before before the House Energy and Commerce Committee yesterday on Hewlett-Packard's in-house investigation of boardroom leaks.
Posted by JD Hull at 11:23 PM | Comments (0)
Patrick McKenna's E-Book First 100 Days
My boutique firm goes to wherever our clients need solutions--litigation, interesting deals coupled unique international tax problems, lobbying and lots of consigliere exercises--and so we travel and work. Western Europe, US and Latin America. We won't stay put. But for my odd, peripatetic life, I might have finished Patrick McKenna's e-book First 100 Days: Transitioning A New Managing Partner weeks ago. Patrick is a Principal with Edge International, a well-known global consultancy which makes higher-end law firms even more effective. Lots of savvy consultants and bloggers have given rave reviews to Patrick's book. Now I've read it--I get it. First 100 Days is short, colorful and easy to use and read. It's long on substance and gives you the real keys to law firm management success in only 23 idea-drenched pages. Usable ideas and experiences of several current law firm managing partners at fine firms are featured in 100 Days. It's unique, and jumps outs at you. Read it.
Posted by JD Hull at 11:12 PM | Comments (0)