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July 26, 2007
Rule Five: "Over-Communicate": Bombard, Copy and Confirm
From our 12 Rules of Client Service, here's Rule Five. Not everyone agrees with this one. But it works as a general rule. In fact, if you work hard at consistently informing clients of everything as things happens--and it's harder to do this with proportion and class than it sounds, folks--you can't lose. With thanks to a well-known lawyer's lawyer and client service thinker-doer named Jay Foonberg.
Posted by Holden Oliver (Kitzbühel Desk) at July 26, 2007 11:59 PM