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December 17, 2007
Herz: Strong, authentic and enduring business relationships.
If WAC? has a strength, that strength is telling you how to make great corporate clients happy from the moment you start to do the work--and keep that going. We focus on how to mix and blend your legal skills with client service for existing clients as seamlessly as possible. And, at a minimum, we'd like you to wake up and understand (1) the importance and (2) the difficulty of achieving that combination.
However, on the subject of networking and bonding with people who can bring you work in the first place--and the deeply personal and eternally human aspect of each business relationship--we are merely wide-eyed students. No one thinks or writes about these things better than New York's Arnie Herz at Legal Sanity. He is your guru and ours. See "Re-connecting With Your Business Network".
Posted by JD Hull at 12:34 PM | Comments (0)
Blawg Review #139
This week's Blawg Review (#139) is hosted by Legal Literacy.
Posted by Holden Oliver (Kitzbühel Desk) at 04:49 AM | Comments (0)
Deliver services to change the way clients think about lawyers.
We are talking about money here. Why try "to exceed client expectations" when the overall lawyer standard is perceived as low to mediocre? If your clients are all Fortune 500 stand-outs, and the GCs' seem to love you and your firm, is that because your service delivery is so good--or because other law firms they use are so "bad" or lackluster?
From Rule 4 of our 12 Rules of Client Service.
Posted by Holden Oliver (Kitzbühel Desk) at 12:35 AM | Comments (0)
Exactly where should you live in China?
Well, it depends. See this one from Dan Harris's China Law Blog, inspired by a post at Matt Schiavenza's A China Journal. And do not miss the comment (no. 4) at Matt's site from our Beijing-based Irish cousin Brendan O'Kane over at bokane.org.
Posted by Holden Oliver (Kitzbühel Desk) at 12:00 AM | Comments (0)