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July 06, 2009
Clients: How to ditch bad ones.
Just drop off the key, Lee. Even hard-working, über-competent and genuinely service-oriented companies--all 5 or 6 of them on the planet--have at one time or another found themselves with a client, or customer, they no longer "like". To deal with that problem, see "Top 10 Ways to Fire the Client from Hell" at InsideCRM.
It's full of useful tips for dealing with just-not-getting-it or lawyer-paranoid clients like (1) the bargain shopper, (2) the control freak, (3) the "one who's never satisfied" or (4) the client who sees evil and imperfections everywhere.
Note and Update 5:00 PM ET (which WAC?'s founder just asked me to insert so readers of the genuinely excellent LOR won't take offense): If your client is a GC, inside counsel, or otherwise a "sophisticated user of legal services", this rule will likely never apply. Otherwise, heave ho, folks.
Posted by Tom Welshonce at July 6, 2009 11:59 PM