« December 16, 2009 | Main | December 19, 2009 »
December 18, 2009
It's Limey Time at the ABA Blawg 100.
Two Hip Brit Wits. Legal London and the Profession Unbound can be found at GeekLawyer and Charon QC.
GeekLawyer is a barrister with an IP specialty. He is smart, rude*, hopelessly un-PC, and usually toasted. A tad more sober, Charon QC is a charming academic with a velvet voice and golden pen. He is eclectic, erudite, and only mildly Albion-eccentric. I.e., criminally insane by Yank/New York City standards.
These blokes are lawyers. But, even so, each steps up and just says it--on a variety of subjects. Each reconnects us with our European forms and heritage. And of course neither uses "party" as a verb. Or "interface" as a word. What more could we want from real Limeys? Or from real Lawyers?
So do vote (just click on ABA banner above) for our English cousins in the ABA Blawg 100's In My Humble Opinion category. These are not the only remarkable sites in the "IMHO" niche--but do cast your votes for these two fine writer-thinkers.
*On good days, Americans are merely dismissed as "the colonials".
Posted by JD Hull at 11:22 PM | Comments (1)
"All hat, no cattle".
Everyone in your shop has to buy into client service like a cult, like a religion--like an angry sermon that lifted them out of their pews at The Church of the Final Thunder.
Real client service--i.e., know-how consistently delivered as an experience the customer likes and wants more of--is by now a global cliché. Hey, you must say you are "into" it--but do you even know what it is? It sounds easy, and intuitive to the speaker and listener.
"Client and customer service...how hard could that be?"
Very. Making a client be safe and feel safe at the same time is as hard an order to fill as we can imagine. Whether you're a lawyer, accountant, hooker, fishing guide, house painter, drug dealer, or mom-and-pop corner store owner, superior work alone won't keep a good client or customer coming back.
Clients want something more. You have to figure out what that is.
And then everyone in your shop--yes, everyone--has to buy into CS like a cult, like a religion, like an angry sermon that took them out of their pews at The Church of the Final Thunder.
"Yes, yes, got that covered." One problem is self-deception: (1) most service providers think they know what CS is, but they don't; and (2) if they really do know, they don't know how to discipline their organizations to make CS stick.
"All hat, no cattle." The second and more immediate problem is deceiving clients themselves. At a minimum, even if you don't have a clue what CS really is, do you say you provide it when you don't? Is CS a little joke at your shop? A ruse, maybe? Something for the website? For that first pitch?
Well, there are voices in the wilderness besides ours on that one. And one of our favorites is Tom Kane at The Legal Marketing Blog. See again his post from June 2008, "Don't Let Client Service Be Merely Lip Service" and the related links.
Posted by JD Hull at 05:16 AM | Comments (0)