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March 09, 2010
Canadian Bar Association: Serious about clients.
Keeping good clients, getting new ones, making new ones "stick". These are on everyone's mind these days. For all 4.5 years this blog has been up and running, the Canadian Bar Association's PracticeLink on "Client Services" has been--hands down--the best bar organization site out there on client service. CBA apparently sees CS as a way of lawyer life. "A full-time activity" is the expression used. PracticeLink is well thought-out, packed with the best resources, and far beyond the usual lawyer lip service on Client Service.
Posted by Holden Oliver (Kitzbühel Desk) at 11:59 PM | Comments (0)
Hermann the German: Casting a Cold Eye.
"The Germanic work ethic is a hilarious myth."
Apparently, it's not just Yanks. The work ethic is suffering globally during The Recession. In "Here people work until they are 67?", Hermann, our long time Berlin-based stringer, reports a new drama across the Atlantic.
In the wake of a recent meeting between German and Greek officials on the issue of Greece's mounting debt problems, a German tabloid is telling Greeks to work harder (get “a more Germanic work ethic”). To avoid financial crisis, Greeks must rise earlier and work harder, the newspaper gently suggests, in an open letter to the Greek prime minister, George Papandreou.
Well, Hermann's not buying any of it. Nonetheless, we know that Germans on occasion are overcome by motivation and resolve.
Sacco di Roma - 455, Karl Briullov, Russian (1799–1852)
Posted by JD Hull at 11:59 PM | Comments (0)
Idealawg: Can anyone fix Gen Y's quick-fix chip?
Lest we begin to hear the awful roars of manager-wielded chainsaws in the white collar workplace. Seriously, for a sober moment, like about five minutes, let's resist the burning urge to vent about the time, money and resources spent recruiting, training and keeping smart young workers and students whose idea of excellence is showing up by 9:00 AM and breathing on their own for eight hours.
First, know that it's everyone's--or no one's--fault. But it's still a mind-numbing problem, i.e., employees who can't work, and don't even know it. Many employers in the West never expected this to happen--any more than they believed they would be abducted one evening by the Crop Circle People and taken to the planet Zangor.
Second, and seriously, this time, take a look at Stephanie West Allen's post at her Idealawg entitled. "Are Gen Y kids harder to teach? Are Gen Y employees harder to manage?". She highlights one part of the puzzle being discussed by John Dunford, a prominent British educator, who has suggested that English children currently in secondary school are "harder to teach" because they are so oriented to the Internet and television that success in school "cannot come fast enough". In short, they require instant gratification.
Here are some excerpts from a speech Dunford made this past weekend that appeared in yesterday's Daily Mail (which Stephanie links to along with another article about Dunford):
Children are increasingly reluctant to put real effort into their studies because they expect success to be instant.
The attitude has apparently spread to A-level classes, where few teenagers read books other than those produced for the syllabus which tell them exactly what they need to know--and nothing more.
Research shows that young people spend an average of 1.7 hours per day online, 1.5 hours on games consoles and 2.7 hours watching TV, Dr Dunford added.
'They live in a celebrity-dominated society where success appears to come instantly and without any real effort,' he said. 'It is difficult for teachers to compete. Success in learning just doesn't come fast enough.'
Dr Dunford went on to call for reforms to exams to encourage youngsters to work independently.
'To engage the impatient young people of generation Y, something more is needed.
Posted by Holden Oliver (Kitzbühel Desk) at 11:59 PM | Comments (2)