Hot Legs, Too: The Best Damn Customer Service Blogs & Websites.
Quality Content. Class. "Legs". Solid relationships with customers, clients and buyers are every business's real assets. Great customers are always up for grabs--and they're worth safeguarding 24/7. You do great work for them; they stay.
White collar dweeb-speak calls this a "win-win". We call it "Working". And it's an honor.
You want to make it through good and bad times? Below are blogs, sites and other resources which either are dedicated to or regularly feature useful models, ideas, best practices and tips on effective customer service. Or they talk and write about service like they really do get it--and deeply care about customers, clients and buyers. These sites have endured, too. They have Big Legs.
We owe much to each one of these, many of which were already established when WAC/WAP? started six years ago. Again, we use the term "customer service" broadly here. Certainly we've left out--out of ignorance or inadvertently--some fine sites. So let us know which ones they are.
Since our last update of November 30, 2010 we've added only two sites. Both are by relatively new lawyers: Keith Lee and Eric L. Mayer. Each has a big appetite and matching instinct for the hard Art of the Client: