« Sensitive Litigation Moment: Francis Wellman On Bad Answers. | Main | For Wonks Only: China IPR. »
February 13, 2013
The Customer Experience: "You Gotta Serve Somebody".
Clients and customers are the Main Event. If you're in a service business, you, your company and your employees are second. Please get used to that. Anything else is a dodge and a ruse. See Rule 2 of our world-famous 12 Rules of Client Service. It's not about you and yours, Jack.
Dylan and Dante say you gotta serve somebody. Photo: "Clerks", Miramax Films.
Posted by JD Hull at February 13, 2013 12:54 AM