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February 11, 2015
Try this: The 12 Rules of Client Service.
It's simple. Sometimes all you need is what one favorite poet called a New Mind. Try our internationally famous and eternally annoying 12 Rules of Client Service:
1. Represent only clients you like.
2. The client is the main event.
3. Make sure everyone in your firm knows the client is the main event.
4. Deliver legal work that changes the way clients think about lawyers.
5. Over-communicate: bombard, copy and confirm.
6. When you work, you are marketing.
7. Know the client.
8. Think like the client--help control costs.
9. Be there for clients--24/7.
10. Be accurate, thorough and timely--but not perfect.
11. Treat each co-worker like he or she is your best client.
12. Have fun.
Posted by JD Hull at 08:49 AM | Comments (0)