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July 15, 2022
World Famous, Soulful, Accurate 12 Rules of Client Service.
1. Represent only clients you 'like'.
2. The client is the main event.
3. Make sure everyone in your firm knows the client is the main event.
4. Deliver legal work that changes the way clients think about lawyers.
5. Over-communicate: bombard, copy and confirm.
6. When you work, you are marketing.
7. Know the client.
8. Think like the client--help control costs.
9. Be there for clients--24/7.
10. Be accurate, thorough and timely--but not perfect.
11. Treat each co-worker like he or she is your best client.
12. Have fun.
Copyright 2005-2022 J. Daniel Hull.
Posted by JD Hull at 11:25 PM | Comments (0)
Master Coach. North Star. Exalted Teacher. Consigliere.: The Federal Rules of Civil Procedure.
Yes, "read the rule..." The Federal Rules of Civil Procedure are remarkable and, well, amazing. They vibrate, hum and glow with the hard work of the few who have worked on them over the years. In your first year. Tenth year. Twentieth year. Fortieth year of practice. They are shorter and better (i.e., much easier to grasp) than any non-FRCP-based state counterparts. There are flaws and ambiguities--but precious few. You notice something different every time. You never take them for granted. Look. At. Them. Every. Time. Read the Advisory Committee Notes, too. They, too, are to the point--and lean. Start with the Rule. Read the Note. And Onward.
Posted by Holden Oliver (Kitzbühel Desk) at 12:59 AM | Comments (0)