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September 23, 2006

Clients, the New World, and Getting Off Your Damn Knees.

Let's review. This blog, "What About Clients?", is about just three (3) simple ideas:

1. Real Service. Corporate clients all over the world are underserved and not happy. You can change that. But client service, like practicing law correctly, is very hard. You need to work at it.

2. International. In short, American lawyers need to meet lawyers and clients from other countries.

3. The New Muscle Boutiques. Or "Give Me Your Tired, Your Rich Abused Fortune 500 Clients". Boutique firms with top legal talent in the Americas, Europe and Asia are still bottom feeding. Unless your firm is doing a quality-of-life experiment, or trying to make law practice easy and not stimulating, you should be actively pitching to and stealing BigLaw clients. Get off your knees, get a grip. It's okay, we live in a free markets world. Just keep your rates high and your services superb.

Posted by JD Hull at 11:59 PM | Comments (0)

Listen to WAC?'s own Dan Hull


In case you missed hearing WAC?'s Dan Hull talk about firing bad clients as a guest on the September 10 edition of "I'm There For You Baby", you can now listen to the podcast on the Baby website.

Posted by Holden Oliver (Kitzbühel Desk) at 09:59 PM | Comments (0)

September 22, 2006

Real Marketing: Just "Getting One for the Gipper"?

Carolyn Elefant has written a wonderful post--insightful, blunt and humorous--at Law.com's Legal Blog Watch called "The $45 Million-a-Year Lawyer Who Doesn't Even Market". It opines on some remarks of DLA Piper lawyer Amy Schulman, who had made these canned "post-game victory" comments about marketing and lawyering in an interview with Law Practice Today in September 2004:

I never think of myself as “marketing." I don’t have a secret that I’m not sharing. My rainmaking success comes from two things: my conviction that I can be really helpful to clients and my ability to offer them a valuable service.

Carolyn's retort:

Please! While, clearly, Schulman generates lots of billings from heading megacases that involve hundreds of man hours, you can't bring in the kinds of large clients that produce that type of revenue without marketing. I sure hope Schulman is more convincing when she litigates for clients than when it comes to discussing marketing.

I am sure Schulman is an excellent lawyer--but Carolyn's got a point.

Posted by JD Hull at 11:59 PM | Comments (0)

Real Brits Blog.

At Kevin O'Keefe's Real Lawyers Have Blogs, do see "Trainees at London law firm required to blog" commenting on this article from London-based Legal Week.

Posted by JD Hull at 11:59 PM | Comments (0)

Do BigClients need BigLaw more than 10% of the time?

Over the weekend I was lucky enough to be present at a very well-attended and, as always, insightful talk by my friend Paul Clifford. Paul is the former managing partner of a major Boston law firm, and is now a principal at Law Practice Consultants. In a Saturday presentation on marketing before the International Business Law Consortium, Paul mentioned that corporate legal work generally breaks down into 3 categories: 10% is "bet-the-company" work (where price is no object, and which mega-firms tend to control), 10% is "commodity" (i.e., cookie-cutter) work and 80% is "important" work.

That vast 80% category of "important" corporate legal work Paul talked about includes virtually all (95%) of the work my small boutique firm performs in transactional and corporate tax, litigation, environmental, lobbying, international, IP, etc. But that same 80% also includes the same work done by firms which are both bigger than and even smaller than mine--from 3000 lawyers down to, say, just 5 or 6 lawyers in a first-rate muscle boutique. So the point for me is that a total of 90% (80% "important" + 10% "commodity") of available corporate legal work is NOT the 10% bet-the-company work, and can be performed by a variety of different sized firms, assuming they have the talent. Though his comments using that breakdown were in large part about pricing legal services, Paul got me thinking. Bear with me:

The 250 largest American law firms range from 3200 to about 150 lawyers--a huge spread, with the "bottom" 125 of those firms starting at about 300 lawyers and best described as medium-sized. Here, however, we'll liberally refer to all 250 of them as "BigLaw" firms in the U.S. BigLaw gets pounded in legal weblogs for a variety of reasons. The attacks are rooted in everything from pure sour grapes and size-envy to thoughtful markets analysis and anecdotal reporting about who the GCs of BigClients are really hiring to get things done.

I like BigLaw. I am convinced that there's nothing like a BigLaw giant (to me, the 15 or so U.S. firms with more than 1000 lawyers) when the client needs a vast, dynamic library of people and high-level skills under one banner in several cities and countries. If BigLaw is in demand and making money--and clearly it still is--it could care less what people in the nascent blawgosphere think. BigLaw isn't reading blogs/blawgs. I don't even like the term BigLaw. It makes those who use it sound pathetic and small. Let's call all 250 of them "Mega-firms".

But one of the more sober takes of many Mega-firm detractors are that boutiques and "clusters of boutiques"--corporate law firms from 5 lawyers to 150 lawyers--can do the same work for BigClients that Mega-firms now do. And do perhaps even better and faster, and at the same rates. Corporate legal talent no longer resides soley in large law firms--and it certainly doesn't reside, in my experience, and my firm's and other firms' experience, in most of the firms on the NLJ 250 list. For bet-the-company (BTC) projects, which require lots of first-rate lawyers quickly, such as hostile takeovers, some M&A work and some litigation, some of the Mega-firms are still what BigClients need and will continue to need. But, like Boston-based Paul Clifford, most high-end consultants and other commentators think that the BTC work is perhaps 10% of legal corporate work out there, if that.

So what about the other 90% of available corporate legal work? Is there any reason why firms ranging in size from 5 to 150 lawyers with the right talent and specialities can't do that work for BigClients?

Posted by JD Hull at 11:59 PM | Comments (0)

September 18, 2006

England's Delia Venables

Her bi-monthly Internet Newsletter for Lawyers is here.

Posted by JD Hull at 11:59 PM | Comments (0)

American CEOs not jazzed about short-term.

AP story: "CEOs Less Upbeat On Economy".

Posted by JD Hull at 07:22 PM | Comments (0)

Blawg Review #75...

...is now out from Concurring Opinions, a blog modestly subtitled "the Law, the Universe, and Everything". Seriously, #75 is an exemplary edition (clever, well-written coverage of recent blawgings) of the equally-respected hip, insightful and often cosmic Blawg Review, which merely refers to itself as "the blog carnival for everyone interested in law". If you got it, flaunt it.

Posted by JD Hull at 12:42 AM | Comments (0)