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October 14, 2011
Hot Legs, Too: The Best Damn Customer Service Blogs & Websites.
Quality Content. Class. "Legs". Solid relationships with customers, clients and buyers are every business's real assets. Great customers are always up for grabs--and they're worth safeguarding 24/7. You do great work for them; they stay.
White collar dweeb-speak calls this a "win-win". We call it "Working". And it's an honor.
You want to make it through good and bad times? Below are blogs, sites and other resources which either are dedicated to or regularly feature useful models, ideas, best practices and tips on effective customer service. Or they talk and write about service like they really do get it--and deeply care about customers, clients and buyers. These sites have endured, too. They have Big Legs.
We owe much to each one of these, many of which were already established when WAC/WAP? started six years ago. Again, we use the term "customer service" broadly here. Certainly we've left out--out of ignorance or inadvertently--some fine sites. So let us know which ones they are.
Since our last update of November 30, 2010 we've added only two sites. Both are by relatively new lawyers: Keith Lee and Eric L. Mayer. Each has a big appetite and matching instinct for the hard Art of the Client:
Posted by JD Hull at 11:59 PM | Comments (0)
Sensitive Litigation Moment: Be There 24/7--or Give Walmart a Shot.
Lord Chief Justice Sir John ("Pompous") Popham, circa 1603
Lawyers aren't special. We're in a service business. We are not royalty. Get used to it. Rule 9: Be There for Clients 24/7. Returning telephone calls promptly and keeping your client "informed" is not client service. Color all that barely adequate. Get a new standard.
Posted by Holden Oliver (Kitzbühel Desk) at 11:59 PM | Comments (0)
October 13, 2011
Drinking in Marrakech: It Could Make a Blind Man See.
Photos below are by Maryam. You can and should visit her at My Marrakesh. See The Djellabar Bar: Or a Tale of Where to Drink in Marrakech.
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Posted by JD Hull at 11:59 PM | Comments (0)
October 11, 2011
Stop talking & writing like a lawyer. It's Pompous & Prissy. Use "people" words instead.
Let's get over ourselves, okay? Doesn't changing legal writing to just clear and simple writing come down to leadership? Setting a better example? Why not buck the traditions 100%--whether it's writing to courts, to clients or to other lawyers--and never use legal jargon again? You know those prissy-pretentious words and phrases expressions, don't you, Wendell? You can do it. Man up. Stop using them. See Writing For Clients--Just Say It.
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Posted by JD Hull at 10:03 AM | Comments (0)
October 10, 2011
Here's to you, Self-Esteem Movement: Please stay in your coffin.
When everyone is somebody, then no one's anybody.
--Sir W.S. Gilbert (1836-1911). Dramatist, Librettist, Illustrator.
Posted by Holden Oliver (Kitzbühel Desk) at 11:59 PM | Comments (0)