« February 05, 2017 - February 11, 2017 | Main | February 19, 2017 - February 25, 2017 »
February 15, 2017
Want Client Service Smarts? Find a Local Store or Restaurant with Lines Out the Door.
Because at those shops and eateries, they are doing something very right. They have either (1) products or food that are excellent or (2) an atmosphere or level of customer/client engagement that is genuine and makes people want to be there over and over again. Sometimes, if rarely, those places have both great products or services and great customer attention. So check for local retail players with lines out the front door. And when you find these places, no matter what business you are in, tell your employees to check out these places and report back to you about what they are seeing. This is not a new idea. It's a common sense and very pedestrian idea. But you can apply local retail successes to any professional services business. But it takes work. A bit of imagination. And all your partners and employees have to be on board. Every single co-worker.
Primanti Brothers in Pittsburgh's Strip District
Posted by JD Hull at 01:16 PM | Comments (0)
February 14, 2017
Philip Klein: The New "Opposition to Wussiness" in American Politics.
In the new weekly magazine edition of the Washington Examiner, managing editor Philip Klein notes--correctly, I think--that Opposition to wussiness is the driving force in US politics. And both liberals and conservatives are leading the charge. Klein begins:
In the increasingly polarized climate of U.S. politics, liberals and conservatives are united on one thing: They hate wussiness, and they think their side is always dominated by a bunch of wusses who aren't willing to be as ruthless as their political opponents. The abhorrence of wussiness has become the driving force in U.S. politics.
During the Obama era, ideologues on both sides who were angry about perceived weakness, transformed politics. An early liberal critique of Obama was that he was too eager to win over bipartisan support for his agenda and to appear to be within the acceptable mainstream, so he watered down policies. In a popular narrative at the time among liberals, the roughly $800 billion economic stimulus package was too small and was weighted too heavily toward tax cuts, and Obama didn't fight hard enough for a public option during the healthcare fight. If only he used the type of strong-armed tactics associated with Lyndon Johnson, many on the left argued, he could have enacted a bolder liberal agenda.
Of course, from the conservative perspective, Obama and Democrats had steamrolled through deeply unpopular policies that grossly expanded the size and scope of government. Fed up with the type of Republicans who they saw as too willing to cut deals with Democrats, the Tea Party was born, and thrusted a wave of new Republicans into office in 2010, who took over the House of Representatives with a promise of fighting Obama's agenda.
Posted by JD Hull at 03:16 AM | Comments (0)
February 13, 2017
Best Monday Startup Song Ever.
1995 Buenos AiresPosted by JD Hull at 12:47 AM | Comments (0)