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January 05, 2021

The 12 Rules of Client Service: Teach Them to the Help.

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1. Represent only clients you like.

2. The client is the main event.

3. Make sure everyone in your firm knows the client is the main event.

4. Deliver legal work that changes the way clients think about lawyers.

5. Over-communicate: bombard, copy and confirm.

6. When you work, you are marketing.

7. Know the client.

8. Think like the client--help control costs.

9. Be there for clients--24/7.

10. Be accurate, thorough and timely--but not perfect.

11. Treat each co-worker like he or she is your best client.

12. Have fun.

Copyright 2006-2020 John Daniel Hull. All Rights Reserved.

Posted by JD Hull at January 5, 2021 03:59 AM

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