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December 02, 2021
Rule 6: When You Work, You Are Marketing.
When you work, you are marketing. You are constantly sending the customer small but powerful ads. Rule Six comes from our hopelessly arrogant and deeply infuriating but consistently right, practical, and world-famous 12 Rules of Client Service.
Posted by Holden Oliver (Kitzbühel Desk) at 11:59 PM | Comments (0)
12 Rules of Client Service
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1. Represent only clients you like.
2. The client is the main event.
3. Make sure everyone in your firm knows the client is the main event.
4. Deliver legal work that changes the way clients think about lawyers.
5. Over-communicate: bombard, copy and confirm.
6. When you work, you are marketing.
7. Know the client.
8. Think like the client--help control costs.
9. Be there for clients--24/7.
10. Be accurate, thorough and timely--but not perfect.
11. Treat each co-worker like he or she is your best client.
12. Have fun.
Copyright 2006-2020 John Daniel Hull. All Rights Reserved.
Posted by JD Hull at 03:59 AM | Comments (0)
December 01, 2021
One Night/One Person: Winter 2021-2022 Edition.
Soon, it’s going to get way cold again in the northern hemisphere.
The purpose of this post—which over the years I keep annoyingly if faithfully revising—is simple. To keep these homeless humans alive during the 30 coldest nights of the year by doing something simple and effective for others. And without holding pressers about what great people we are when it’s cold as a Witch’s tit downtown.
Those nights are coming soon.
Bear with me.
As a Yankee, Eagle Scout, outdoorsy dude, lifelong camper and all-weather philanderer, let me assure you that spending a night outside in colder weather has unique challenges. Even in the Fall. And generally in the period October through March.
Exposure. The Elements. And hypothermia. Call “it” what you will. Authors Jack London and Hans Christian Andersen each wrote well-known stories about it. And you can die from hypothermia well above 32 degrees F.
You say you would really like to help the urban homeless on both cold and super-cold American Northeastern and Midwestern nights? Chilly, plain cold and the bitterly cold, there are unpredictable nights that many cities are prepared to accommodate more homeless residents at shelters but for a number of reasons (both good and bad) thousands of Americas's rough sleepers take their chances outside?
Good. So see our inaugural post about our One Night, Person (March 5, 2015) campaign and our follow-up March 7, 2015 post. No, we don't have time to go over all of this again; we're working stiffs like you. Just read the posts.
Once again, and in short, here is the idea and the rules:
You're a Yuppie, professional or other generic dweeb between the ages of 22 and 82.You live in towns like New York City, Philly, Boston, Baltimore, Indianapolis, Cleveland, Wilmington, DC or Chicago.
Or similar cities in Europe. Or Asia. Generally? Think Northern Hemisphere. Planet Earth. Wherever Yuppies roam. You may live in the suburbs or in a downtown neighborhood of these cities. But if you work during the day in a downtown area of any of them, you and yours will go forth and do this:
1. Pick out and ask a homeless woman or man what articles of warm clothing she or he needs that you already have at home or in storage--thermal gloves, wool scarfs, warm hats and beanies, big sweaters, winter coats, thermal underwear, socks, etc.
2. Ask just one person at a time.
3. Agree on a time to meet (preferably at the same place) later that day or the next day.
4. Find the winter stuff you have at home or in storage.
5. Bring said stuff to the homeless woman or man as agreed.
6. Nine out of ten times, your new friend will be there when you show up.
7. Wait for forecasts of the next super-cold night--and repeat.
Posted by JD Hull at 08:28 PM | Comments (0)
November 29, 2021
Romain Rolland, 1866-1944. Nobel Prize in Literature 1915.
Let’s hear it for those who create. Babies, books, music, art, new ideas. New forms and new minds.
Below: Romain Rolland, 1866-1944. Nobel Prize in Literature 1915.
Posted by JD Hull at 10:30 AM | Comments (0)